WEBINAR DESCRIPTION:

Since Daniel Goleman published his seminal work, Emotional Intelligence, back in 1995, organizations have chased the elusive EI, struggling to quantify its impact on growth. That’s because firms don’t build many of the “softer” strategies for growth, like EI, into their processes and standard approaches. This became very apparent when the pandemic hit, and suddenly, these skills became crucial in an online world. During this talk, Jay Mattern will outline specific strategies that staffing and recruiting firms use or can adopt to build a more emotionally intelligent staffing firm and industry.